Refund and Returns Policy
Last updated: September 2026
General Returns Policy
Customers should inspect products as soon as reasonably possible after delivery.
If you receive:
- The wrong product
- A product that is damaged on delivery
- A product that is materially different from the product ordered
- A product with a manufacturing or functional defect covered by the applicable warranty
please contact BOSC as soon as possible so that we can assess the issue and determine the appropriate remedy.
Reporting a Problem With an Order
When contacting us about a return or product problem, please provide:
- Your order number
- Customer name
- Product name
- Description of the problem
- Photographs or video where relevant
- Proof of purchase where requested
This information helps us investigate the issue and determine the appropriate next step.
Damaged Products
If a product arrives visibly damaged, please notify BOSC as soon as possible and, where practical, provide photographs of the packaging and product.
We may request additional information from the customer or delivery provider before determining whether the item should be replaced, repaired or refunded.
Incorrect Products
If BOSC supplies a product that is different from the product ordered, we will work with the customer to arrange an appropriate correction.
Depending on the circumstances, this may include replacement with the correct product, collection of the incorrect product, or another appropriate remedy.
Defective Products and Warranty
Some products are supplied with a manufacturer’s warranty.
Where a product develops a fault covered by an applicable manufacturer’s warranty, BOSC may coordinate assessment, repair, replacement or another remedy according to the manufacturer’s warranty terms and the circumstances of the case.
Warranty coverage may not apply to damage caused by misuse, physical damage, unauthorized modification, improper installation, electrical faults, accidents or other conditions excluded by the applicable warranty.
Change-of-Mind Returns
BOSC does not generally accept returns solely because a customer has changed their mind after purchasing a product.
This is particularly applicable to:
- Special-order products
- Custom-configured computers and workstations
- Servers
- Software licences
- Activated digital products
- Products sourced specifically for a customer
- Products that have been installed, configured or materially modified
Where a return is legally required or otherwise agreed by BOSC, the applicable conditions will be communicated to the customer.
Products That Have Been Used or Modified
Products intended for return should, where applicable, be returned in reasonable condition with their original accessories, documentation and packaging.
A return may be affected where the product has been:
- Damaged after delivery
- Modified
- Installed or configured in a way that prevents resale
- Used contrary to manufacturer instructions
- Returned without essential accessories or components
This does not limit any rights the customer may have under applicable law in relation to defective or incorrectly supplied goods.
Software and Digital Products
Software licences, subscriptions, activation keys, downloadable products and other digital products may not be refundable after activation, registration, download or delivery where the product can no longer be returned or revoked.
Where a software product is defective or incorrectly supplied, BOSC will work with the customer to determine the appropriate remedy.
Custom and Configured Equipment
Some BOSC products may be configured specifically for a customer’s requirements.
Examples include:
- Professional workstations
- Servers
- Custom-built computers
- Storage systems
- Specialized technical equipment
Because such products may be sourced or configured specifically for a customer, they may not be eligible for change-of-mind returns.
Customers should therefore confirm their requirements before approving a quotation or custom configuration.
Refunds
Where a refund is approved, BOSC will normally process the refund using the original payment method where reasonably possible.
For payments processed through a third-party payment provider, the timing of the refund reaching the customer’s account may depend partly on the payment provider or financial institution.
BOSC cannot guarantee the processing time of a customer’s bank or payment provider.
Shipping and Return Costs
Where BOSC supplied the wrong product or a product is confirmed to have arrived damaged or defective under applicable warranty or return conditions, BOSC will determine the appropriate arrangements for collection, return or replacement.
Where a return is requested for reasons that are not the responsibility of BOSC, the customer may be responsible for applicable transport, delivery or return costs.
Any such costs will be communicated before the return is processed.
Exchanges and Replacements
Where appropriate, BOSC may offer a replacement or exchange instead of a refund.
The available remedy will depend on:
- Product availability
- Nature of the problem
- Warranty conditions
- Supplier or manufacturer requirements
- Applicable law
Special-Order Products
Products that BOSC sources specifically following a customer quotation, purchase order or confirmed request may be subject to special return conditions.
Customers will be informed of any special conditions before the order is finalized where those conditions materially affect returns or refunds.
How to Request a Return or Refund
Please contact BOSC through our official contact channels and provide your order number and details of the issue.
Do not return a product without first contacting BOSC and receiving return instructions.
Policy Changes
BOSC may update this Refund and Returns Policy from time to time.
The latest version will be published on this page.
Contact
BOSC Business Solutions
Dar es Salaam, Tanzania
Website: bosc.co.tz
Please use our official Contact page for current telephone and email details.