Support, Answers & Expert Guidance
Have questions about our software, security systems, IT solutions or business technology services? Find answers to common questions or speak with our team for guidance on choosing the right solution
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Tanzapos — POS & Retail Management
Tanzapos is an all-in-one business management solution built on Odoo, with a particular focus on point-of-sale operations for shops and retail businesses. It is intended for businesses that want to move beyond basic cash registers and gain better control over sales, products, inventory and day-to-day operations.
Yes. Tanzapos is particularly suited to shops and retail businesses that need a structured POS system for managing sales and related business operations. The right configuration depends on the size and nature of the business, so we recommend discussing your workflow with our team before implementation.
Yes. Our software solutions are available with a 30-day free trial, allowing you to experience the system before making a commitment.
Yes. Training is an important part of our implementation approach. We provide guidance and training to help users understand the system and use it effectively, including online and on-site training where appropriate.
No. The system is intended for everyday business users. We help configure the solution around your business processes and train your staff so they can operate it confidently.
ProBook — Online Accounting
ProBook is an online accounting and business management system. It provides businesses with tools for managing their accounting and other business operations from a centralized online system.
ProBook is designed around the broader needs of a business rather than simply recording transactions. Depending on the configuration, businesses can manage areas such as accounting, inventory and payroll while gaining access to useful reporting tools.
One of the important advantages of ProBook is its ready-made tax reporting capabilities, helping businesses organize information required for tax-related reporting and compliance activities.
We still recommend that businesses work with their accountant or tax professional for final tax interpretation and submission decisions.
Yes. ProBook offers a 30-day free trial, allowing you to evaluate the system using your business requirements before subscribing.
Yes. We consider training part of successful implementation. Users can receive online or on-site training depending on their requirements, together with ongoing support.
Tanzahotel — Hotel & Lodge Management
Tanzahotel is a hotel management solution, designed with hotels and lodges in mind. It focuses on helping hospitality businesses manage important operational processes such as booking, reservations, check-in, check-out and billing.
Yes. The appropriate configuration depends on the property’s size, room structure and operational requirements. We recommend an initial assessment so the system can be configured around the hotel’s actual workflow.
Yes. Reservation and guest-management workflows are among the key areas Tanzahotel is designed to address, including the processes surrounding booking, check-in, check-out and billing.
Yes. We don’t simply provide software and leave the customer to figure it out. We can assist with configuration, implementation and user training so that the hotel team understands the system before going live.
Yes. Our software solutions are offered with a 30-day free trial, giving your team an opportunity to evaluate the solution before committing.
Construction ERP – Project Management
Yes. The Construction ERP provides a structured way to take a project from its initial planning and costing stages into actual execution.
Contractors can organise projects into projects, sub-projects and phases/WBS, establish budgets and rates, and then follow the work as it progresses through tasks, operations and executions.
This helps eliminate the common situation where the BoQ, project budget, site activities and actual expenditure are maintained separately in spreadsheets and paper files.
Construction ERP helps contractors establish project budgets and rate analysis and then manage project activities against those planned costs.
Instead of discovering at the end of a project that materials, labour or individual activities have exceeded the original estimates, management can structure the project into manageable components and monitor execution against the planned project structure.
When combined with accounting and inventory management, the system can provide an even stronger foundation for understanding the relationship between the project budget, procurement, materials and financial transactions.
The system includes Material Requisitions and project operations, allowing material requirements to be connected to the work being carried out.
This gives contractors a more organised way to control what materials are required, where they are required and how they relate to project activities.
When Construction ERP is coupled with Inventory Management, the contractor can build a much clearer connection between project requirements, stock, material movements and project costs.
Yes. Construction ERP provides dedicated areas for Executions, Tasks, Operations and Work Orders, allowing project activities to be organised and tracked rather than relying entirely on WhatsApp messages, spreadsheets and manual site reports.
Projects can also be divided into sub-projects and phases/WBS, making it easier to structure complex construction work into manageable stages.
This gives project managers and contractors a central system for coordinating planned work and monitoring execution.
Yes. The Construction ERP includes Contracts, Quality Checks, Tasks, Operations and project execution as part of the project-management structure.
This is particularly important because a construction project does not end when the physical work is completed. Contractors need to manage the work against contractual requirements, verify quality, complete outstanding activities and prepare the project for completion and handover.
The system therefore provides a foundation for managing the project beyond simply recording expenditure.
CCTV Security Solutions
No. Our approach is to provide CCTV security solutions, beginning with understanding the security requirements of the site. We focus on proper site assessment, coverage planning and selecting equipment appropriate for the environment.
A CCTV system should be designed around the actual site. Factors such as entrances, exits, blind spots, lighting, distances, mounting positions and security objectives can affect the appropriate solution.
A site assessment helps us develop a tailor-made security solution rather than simply selling a standard camera package.
Yes. Complex environments require more than simply adding cameras. We can assess the site and develop a surveillance approach based on the areas that need monitoring and the customer’s security objectives.
Yes. An assessment can determine whether an existing system can be upgraded, expanded or whether replacing parts of the system would provide a better result.
You don’t have to know the technical specifications before contacting us. Tell us about your site and security concerns, and we can assess the environment and recommend an appropriate solution.
Cybersecurity
No. Our cybersecurity approach goes beyond software licensing. We position ourselves as a cybersecurity solutions and consulting partner, helping organizations understand their security risks before recommending the appropriate protection.
Buying more security licences does not automatically make an organization more secure. Before recommending larger deployments, we prefer to understand the organization’s environment, users, endpoints, risks and security requirements.
This allows us to recommend protection based on actual needs rather than simply selling licences.
We are official partners for ESET and Kaspersky and can help organizations evaluate and deploy appropriate cybersecurity solutions based on their requirements.
Yes. An existing security product does not necessarily mean that the overall security environment is properly configured. We can assess the current situation and identify areas that may require improvement.
Yes. Our focus is on helping organizations understand their cybersecurity requirements and develop a more appropriate security approach rather than treating cybersecurity as simply an antivirus purchase.
GPS & Fleet Telematics
Fleet telematics combines vehicle tracking, location information and other vehicle data to help organizations understand and manage their vehicles and mobile assets.
Applications can include vehicle location monitoring, fleet visibility, route monitoring, driver oversight and other operational uses. The appropriate solution depends on what the organization is trying to achieve.
Yes. Fleet solutions can incorporate technologies such as fuel sensors where fuel monitoring is part of the customer’s operational requirements.
Yes. We work with Wialon as a partner and can develop telematics solutions around the requirements of the fleet or organization.
Yes. Rather than treating GPS as simply a tracking device, we look at the operational problem you are trying to solve and determine the appropriate combination of GPS tracking, sensors and telematics applications.
OfficeFix — Office Equipment Support
OfficeFix focuses on helping businesses resolve problems involving office equipment and related technology.
The exact equipment supported depends on the service requirement. Customers can contact us with the equipment problem and our team can determine the appropriate support approach.
The appropriate solution depends on the condition and type of equipment. Where repair is practical, the focus is on resolving the underlying problem rather than automatically replacing the equipment.
Yes. Businesses with recurring office-equipment requirements can discuss an appropriate support arrangement with our team.
Sometimes the problem is a service, configuration or maintenance issue rather than equipment failure. An assessment can help determine whether repair or replacement makes more sense.
TonerHub — Printing & Toner Solutions
TonerHub focuses on toner and printing-related solutions for businesses and organizations.
Yes. Providing the correct toner requires identifying the printer or multifunction device and its compatible consumables.
Yes. Businesses with multiple printing devices can discuss their requirements with us so that toner procurement can be managed more efficiently.
Yes. We can help businesses address recurring toner and printing requirements and identify appropriate consumables for their equipment.
TonerHub is focused on printing needs and toner solutions, while our wider organization provides additional office technology and support services.
Working With BOSC
Our approach is solution-focused. We aim to understand the business problem first and then recommend an appropriate technology solution.
Yes. Consultation is an important part of our approach, particularly for solutions such as CCTV, cybersecurity, ERP and telematics where the correct solution depends heavily on the customer’s environment.
Yes. For applicable solutions, we can assist with configuration, implementation and user training.
Yes. Training can be provided online or on-site, depending on the solution and customer requirements.
Yes. Our software solutions offer a 30-day free trial.
If the solution meets your requirements, you can proceed with the appropriate subscription or implementation arrangement. If you need assistance evaluating the system, our team can help you determine whether it is suitable for your business.
Yes. Support is part of our approach to customer success, particularly for implemented business systems.
That’s exactly what consultation is for. Tell us about your business, the problem you are experiencing and what you are trying to achieve. Our team can help identify the most appropriate solution.